Digital extension systems

Accountable Digital Extension

Deploy accountable farmer support systems that help public and partner extension teams register farmers, triage issues, follow up consistently, and prove delivery.

Digital ExtensionCase ManagementField Operations

Region

East Africa (Uganda, Kenya, Tanzania)

Who it serves

Government extension units
NGO implementation teams
District agriculture offices

Current status

Pilot-ready for partners seeking a clear delivery model and a credible evidence framework.

The problem

Extension systems are asked to support too many farmers with too few structured tools for triage, routing, and follow-up.
Programs often report trainings completed rather than farmer issues resolved or field visits finished on time.
District and partner managers lack live visibility into which communities were reached, which issues remain open, and where support is falling behind.

Who the program serves

District and national extension teams
NGO field coordinators and supervisors
Farmers using USSD, SMS, WhatsApp, or agent-assisted registration

What the program includes

Farmer registry and segmentation
Issue intake and case creation
Routing rules for field teams and specialists
Follow-up scheduling and completion tracking
Evidence capture with photos, timestamps, and GPS points

Delivery model

Register farmers through agents or low-connectivity channels.
Capture a problem or service need and classify it into an actionable case.
Route the case to the right extension worker, supervisor, or escalation path.
Track follow-up visits and close the loop only when action is verified.

Role of the platform

Acts as the operational backbone for farmer registration, case workflows, and partner reporting.
Gives supervisors live visibility into visit completion, unresolved cases, and district coverage gaps.
Produces exportable reports that connect activity, follow-up, and evidence in one audit trail.

Expected outcomes

Higher follow-up completion rates and fewer unresolved farmer issues.
Better visibility for managers and co-funders into actual field delivery.
Stronger confidence that public and partner extension systems are reaching intended communities.

How evidence is captured

Time-stamped field records for each case or visit.
GPS-tagged visits and district-level coverage summaries.
Spot-checks and supervisor review of evidence completeness.

Partnership model

Structured 90-day pilots with district or NGO teams.
Joint implementation support covering setup, training, reporting, and learning reviews.

Geography and sequencing

Phase 1 focus is East Africa, starting with Uganda, Kenya, and Tanzania.
Playbooks can later extend to adjacent markets once workflows are proven.

Pilot readiness

Ready for pilot deployment with field teams that already have defined farmer groups or districts.
Best suited for programs that need measurable service-delivery discipline within one growing season.